FAQs h1

• What is an online doctor consultation or online medical consultation?

When you speak to a doctor about your health concerns through an audio/video/ chat, it is known as an online doctor consultation or online medical consultation. This is a good alternative for times when you cannot visit a doctor physically at the clinic or hospital. An online doctor consultation works the same way as a physical consultation where you get a prescription after the consultation is complete. Some of the benefits of an online medical consultation at the Avisa app are that you can consult a doctor at the convenience of your home and can order the prescribed medicines by using the ‘Order medicine’ option.

• How do I consult a doctor online?

You can book an online consultation either on the website or mobile app of Avisa app in two ways.

1. Click on the ‘Doctor Appointment’ button on the homepage of the website/app, select a specialty or type the name of the doctor directly. Once you select a doctor, you can click on the “Consult Now’ button to start the online consultation.
2. If you're looking for a doctor based on your symptoms, you may start by going to the homepage of the website/app. Then click on the search for your symptoms or select a few of them based on your health condition. Click ‘Doctors’, select a doctor and click on the ‘Consult Now/Schedule time’ button to start the online consultation.

• How do I pay for the online doctor consultation?

Online consultations are prepaid and the payment can be made by either of the given ways

• What is specialist doctor?

A doctor who has done a specialization/training in a specific area of medicine after completing his/her M.B.B.S degree is known as a specialist doctor. He/she can treat complex health issues which a primary doctor may be unable to.

• Why should you consult a specialist doctor?

If your health concern is complex and your physician feels that it needs the attention of a specialised doctor, you will be referred to one. You can also consult a specialist doctor if you aren’t satisfied with the treatment/results of your primary doctor, you are struggling with a condition that is not improving, you have been diagnosed with a complex chronic condition, etc.

• How do I book an online appointment with the specialist doctor in advance for tomorrow or latter?

To book an online appointment with a specialist doctor, you can select the speciality from the displayed list or type in the name of the speciality. Once you select the speciality, you will be shown a list of doctors and their availability. If you wish to book an online appointment for a later time, you can choose the doctors that have ‘Consult Tomorrow’ or ‘Consult in 2 days’, ‘Consult in 3 days,’ etc. You can also choose the ‘Schedule for Later’ option after selecting the doctor and clicking on the ‘Consult Now’ button.

• For how long can I speak to the doctors?

Once you book an online consultation on our app, you will get 15 minutes, 30 minutes, 45 minutes to speak to the doctor. This window can, however, change according to your health condition and the number of queries you have.

• How do I book a follow up session with the same doctor on the app?

To book a follow-up session with the same doctor, select the ‘Active Appointments’ tab on the home page or ‘Appointments’ tab on the bottom menu bar of the app. After that, you can click on the ‘Schedule A Follow-Up’ button to book a follow-up consultation. Alternatively, you can also go to ‘Health Records’ section on the app, select ‘Consults & Rx’, select the appointment card and click on the ‘Schedule A Follow-Up’ button.

• Can I share doctor’s note/ test reports during online consultation?

Yes. You have an option to share your doctor's note and test reports with the doctor during an online consultation. You can do so by clicking on the plus sign (+) present on the bottom left of the screen.

• What happens if my call gets disconnected during the consultation?

If your audio/video call gets disconnected during the online consultation, you would receive another call within a few minutes provided your internet connection is stable.

• Why have I not received a response from the doctor?

Though a rarity, this may happen sometimes if your doctor is busy but there is no need to worry. Your appointment will get rescheduled automatically for the next available slot.

• I missed the consultation cal from the doctor. What do I do now?

If you've missed a call from the doctor, you can go to the chat window and chat with us. If you aren't happy with the date and timings, you can email us at info@avisa.care, and we'll get back to you in no time with a better solution.